Privacy Policy

1. Introduction

Rei AI ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered radiology solutions.

2. Information We Collect

We collect the following types of information:

• Radiology reports processed through our AI systems
• User account information (for healthcare professionals)
• Usage data related to our products
• Technical data such as IP addresses and browser information

3. How We Use Your Information

We use the collected information for:

• Providing and improving our AI-powered radiology services
• Analysing and enhancing the accuracy of our AI models
• Generating anonymised statistical data
• Complying with legal and regulatory requirements

4. Data Protection and Security

We implement robust security measures to protect your data, including:

• End-to-end encryption for data transmission
• Secure, access-controlled data storage
• Regular security audits and vulnerability assessments
• Strict access controls for our personnel
• Compliance with the Notifiable Data Breaches (NDB) scheme, including procedures for assessing and reporting eligible data breaches

5. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Anonymised data used for AI model improvement may be retained indefinitely.

6. Sharing of Information

We do not sell your personal information. We may share data with:

• Healthcare providers using our services
• Service providers assisting in our operations
• Regulatory authorities, when required by law

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data

8. Australian Privacy Principles Compliance

Rei AI is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We adhere to these principles in the collection, use, disclosure and handling of personal information:

• We collect and use personal information only when it is reasonably necessary for our functions or activities
• We provide individuals with the option of not identifying themselves, or of using a pseudonym, where practicable
• We only collect sensitive information with your consent, unless otherwise permitted by law
• We take reasonable steps to ensure the personal information we collect, use or disclose is accurate, up-to-date and complete
• We have implemented robust security measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure

You have the right to access your personal information and request corrections. For more information on how to exercise these rights, please contact our Privacy Officer at privacy@reiai.au.

9. Cross-border Data Flows

In some cases, we may need to transfer personal information to overseas recipients for processing or storage. When this occurs, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information. We will notify you if your personal information is likely to be disclosed to overseas recipients and obtain your consent where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@reiai.au

If you have a complaint about how we have handled your personal information, please contact us. We will respond to your complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.